Tag Archive: Member Experience

Frictionless Authentication Using Passive Voice Biometrics in Banking Call Centers

frictionless authentication

Implementing frictionless authentication has become a top priority for many credit unions and community banks. Creating a seamless experience in the call center is an important goal for improving satisfaction levels. But achieving this objective requires the right technology and a solid plan for implementation. Here’s a look at what makes passive voice authentication the […]

How to Improve the Emotional Side of Credit Union Member Experience

member experience

In today’s digitally focused world, a great deal of emphasis is placed on the technological side of credit union member experience. Technology is certainly a tool that can be used to influence and enhance the experience members have with their credit union. But the emotional dimension of member experience is WHY digital transformation matters. Let’s […]

Creating a Frictionless Customer Experience in Banking Call Centers

frictionless customer experience

Consumers today have more options than ever before in their choice of credit union or bank. The rise of digital banking has created an entirely new level of expectation around seamless transactions and what it means to be user-friendly. These changes have made it vitally important for financial institutions to create a frictionless customer experience […]

Credit Union Member Experience Gets a Boost with Voice Authentication

Happy Credit Union Member

Voice authentication is a state-of-the-art tool for improving the credit union member experience in contact centers. Here are several ways voice biometrics help members get what they want from their favorite credit union. 1. Credit Union Members Love Being Recognized Credit unions have always been known for creating a welcoming environment for members. In fact, […]