Credit Union Contact Center Member Experience Is Declining
Member experience in the credit union contact center is sadly on the decline. What will it take to turn that trend around? Explore tactics and technologies that can help.
Tag Archive: Member Experience
Connexus Credit Union Saves 9,500+ Hours in 16 Months with Voice Authentication
Connexus Credit Union has added voice authentication to better serve members with a streamlined verification process in the call center.
Credit Union Member Experience Gets a Boost with Voice Authentication
Voice authentication is a state-of-the-art tool for improving the credit union member experience in contact centers. Here are several ways voice biometrics help members get what they want from their favorite credit union. 1. Credit Union Members Love Being Recognized Credit unions have always been known for creating a welcoming environment for members. In fact, […]