Every Conversation Secured with Advanced Voice Security
What We Do
Illuma uses AI-powered voice intelligence to secure every interaction — making authentication seamless and trusted.
Illuma secures every conversation with Voice Security — using voiceprint intelligence, adaptive multi-factor authentication, deepfake resistance, and human + AI collaboration to make every interaction trusted and seamless.
Enhance Caller Experience
Reduce Call Handle Times
Increase Account Security
How it works
What our customers are saying:
“Illuma helped us turn verification from a source of frustration into a moment of trust. Members now feel seen, not screened — their voices instantly connect them to the care they deserve. It’s a shift that has made our service feel effortless, secure, and truly personal.”
Brent R.C. Nelson, Vice President, Virtual Communication Center
“Our authentication time is less than 15 seconds per call now vs. 90 seconds before we started using IllumaSHIELD™. We’re seeing a measurable impact on hundreds of calls per day.”
Chris Kearney, CEO
“Feedback from our agents has been 100% positive. It’s easy to use and when they are signing people up, members don’t have to do anything but just say yes.”
Katie Johnson, Contact Center Manager
“IllumaSHIELD™ integrated seamlessly with our new call center software. It was a breeze to set up.”
Mike Anderson, VP of Information Systems
Enhance and Secure the Caller Experience with IllumaSHIELD™
IllumaSHIELD™ is our premier voice biometrics solution, powered by cutting-edge Signal Processing, Artificial Intelligence (AI), and Machine Learning technologies.
Voice Authentication
Our seamless voice security suite operates in the background, quickly and effortlessly validating caller identities during every conversation.
Fraud Prevention
We empower organizations to safeguard against fraud and prevent account takeovers using advanced voice security technology.
Illuma delivers unmatched Voice Security
Combining advanced voiceprint intelligence, adaptive multi-factor authentication, deepfake resistance, and human + AI collaboration to make every interaction secure, seamless, and trusted.
