Voice authentication is a state-of-the-art tool for improving the credit union member experience in contact centers. Here are several ways voice biometrics help members get what they want from their favorite credit union. 1. Credit Union Members Love Being Recognized Credit unions have always been known for creating a welcoming environment for members. In fact, […]
Contact center fraud prevention is more technology-driven than ever. Learn how voice biometrics is changing the game.
Overview Originally founded in 1952 as a cooperative for Motorola employees, TruWest has evolved and expanded through the years to serve a broader range of 93,000 members across communities in Texas and Arizona. This credit union has worked diligently to stay at the forefront of new services and solutions, including being the first CU to […]
Topic: Roundtable Briefing on the Science and Technology Directorate’s Use of the Small Business Innovation Research Program Panelists: