Tag Archive: Voice Authentication

The Real Cost of Contact Center Authentication: Part 1 – Operating Costs

contact center authentication

What hidden costs are draining community financial institutions if they continue to use out-of-wallet questions for caller verification in the contact center? At Illuma, we speak with leaders at credit unions and community banks every day about improving their caller authentication processes through the power of voice biometrics. And as with any decision around digital […]

What Does the Journey to Voice Authentication Look Like?

Voice Authentication Journey Infographic

At Illuma, we work with community financial institutions of all sizes to implement Illuma Shield™ in their contact center. This infographic covers the journey from identifying the key problems to solve all the way through successful deployment and adoption of voice authentication. Note: Our team collaborates with each client throughout the process, and implementation really […]

Your Quick Guide to Voice Biometrics in Banking

Voice biometrics in banking

The world of banking is rapidly evolving. With advancements in technology, the financial industry is embracing innovative solutions to enhance security and streamline processes. With fraud attacks becoming increasingly sophisticated, using security Q&A to verify the identity of account holders is simply too risky. The use of voice biometrics in banking is becoming increasingly common […]

Creating a Frictionless Customer Experience in Banking Call Centers

frictionless customer experience

Consumers today have more options than ever before in their choice of credit union or bank. The rise of digital banking has created an entirely new level of expectation around seamless transactions and what it means to be user-friendly. These changes have made it vitally important for financial institutions to create a frictionless customer experience […]

Can AI “Deepfake” Software Impersonate a Voice Well Enough to Hack an Account?

deepfake voice

Fraudsters and imposters are always trying to find new ways to overcome the latest security measures. For credit unions and banks that are implementing voice authentication as a better way to protect members from account takeovers, this raises an important question: Can voice synthesis software “Deepfake” a person’s voice well enough to fool voice verification […]

Passwordless Authentication: Basics and Benefits 

passwordless authentication

As technology advances, so do the ways we protect our data and personal information. Traditional passwords and security Q&A methods are no longer as effective as they once were. That’s why many financial institutions, including banks and credit unions, are now doing away with passwords across some or all channels. Let’s look at what passwordless […]

How Do Consumers Feel about Voice Biometric Authentication?

Customer Service rep using voice biometric authentication

Voice biometric authentication trends are showing a positive overall response from consumers. Other types of biometric verification have become commonplace in today’s increasingly digital world. It’s no surprise that call centers and other voice channels are the next major area for adoption of this technology. According to recent research, consumers are eager to accept voice authentication as a convenient and secure way to access their accounts.