Tag Archive: Voice Authentication

Credit Union Member Experience Gets a Boost with Voice Authentication

Happy Credit Union Member

Voice authentication is a state-of-the-art tool for improving the credit union member experience in contact centers. Here are several ways voice biometrics help members get what they want from their favorite credit union. 1. Credit Union Members Love Being Recognized Credit unions have always been known for creating a welcoming environment for members. In fact, […]

Contact Center Fraud Prevention: Credit Union Voice Biometrics

Credit Union Account Security

With today’s advanced voice biometrics, credit unions can be proactive about contact center fraud prevention and keep members safer from account takeover attempts.  While a fingerprint can unlock an iPhone, it can’t grant access to a member account during a phone conversation with a credit union call center agent. Fortunately, a voice print can. Each […]

TruWest Credit Union Contact Center Cuts Member Authentication Time by 84%

Overview Originally founded in 1952 as a cooperative for Motorola employees, TruWest has evolved and expanded through the years to serve a broader range of 93,000 members across communities in Texas and Arizona. This credit union has worked diligently to stay at the forefront of new services and solutions, including being the first CU to […]

Illuma Founder & CEO Panelist in Homeland Security Subcommittee Presentation

Topic: Roundtable Briefing on the Science and Technology Directorate’s Use of the Small Business Innovation Research Program Panelists: Andre Hentz, Acting Deputy Under Secretary for Science and Technology, Department of Homeland Security Mark D. Collier, Chief Technology Officer, Securelogix Corporation Dani Charles, Anavation LLC Richard Shockey, Chair, SIP Forum, Shockey Consulting LLC Milind Borkar, Founder […]