Tag Archive: Voice Authentication

Can AI “Deepfake” Software Impersonate a Voice Well Enough to Hack an Account?

deepfake voice

Fraudsters and imposters are always trying to find new ways to overcome the latest security measures. For credit unions and banks that are implementing voice authentication as a better way to protect members from account takeovers, this raises an important question: Can voice synthesis software “Deepfake” a person’s voice well enough to fool voice verification […]

Passwordless Authentication: Basics and Benefits 

passwordless authentication

As technology advances, so do the ways we protect our data and personal information. Traditional passwords and security Q&A methods are no longer as effective as they once were. That’s why many financial institutions, including banks and credit unions, are now doing away with passwords across some or all channels. Let’s look at what passwordless […]

How Do Consumers Feel about Voice Biometric Authentication?

Customer Service rep using voice biometric authentication

Voice biometric authentication trends are showing a positive overall response from consumers. Other types of biometric verification have become commonplace in today’s increasingly digital world. It’s no surprise that call centers and other voice channels are the next major area for adoption of this technology. According to recent research, consumers are eager to accept voice authentication as a convenient and secure way to access their accounts.

Exploring Call Center Authentication Solutions

Call center authentication solutions

Call center authentication solutions vary from old-fashioned methods like KBA (knowledge-based authentication) to OTP (one-time-passwords) and even state-of-the-art voice verification. Explore the pros and cons of these options.