Tag Archive: IVR

Credit Union Contact Center Member Experience Is Declining

credit union call center member experience

Member experience in the credit union contact center is sadly on the decline. What will it take to turn that trend around? Explore tactics and technologies that can help.

Call Center IVR Authentication Methods Are About to Change

Current IVR authentication methods are vulnerable to fraud

IVR authentication methods should keep out fraudsters, but they sometimes fail. Fortunately, AI and voice biometrics will improve security dramatically.