Voice biometrics is most commonly deployed for inbound call center use cases at financial institutions. It’s the first line of defense to address the most immediate and critical threat of fraud. However, it’s not the only place voice authentication can (or should) be used within a banking environment to improve security and user experience. We […]
It was great to speak with Michael Lawson from CU Broadcast and AmeriCU Credit Union’s EVP Alissa Sykes Tulloch about the power of voice authentication. Click through below to watch the full episode. In a recent press release, Ronald Belle, President and CEO of AmeriCU Credit Union, shared anticipation about the effects of this tech […]
Member experience in the credit union contact center is sadly on the decline. What will it take to turn that trend around? Explore tactics and technologies that can help.
IVR authentication methods should keep out fraudsters, but they sometimes fail. Fortunately, AI and voice biometrics will improve security dramatically.