Call center authentication solutions vary from old-fashioned methods like KBA (knowledge-based authentication) to OTP (one-time-passwords) and even state-of-the-art voice verification. Explore the pros and cons of these options.
Credit union fraud prevention in the call center helps protect member accounts from takeover in the event of identity theft.
Contact center fraud prevention is more technology-driven than ever. Learn how voice biometrics is changing the game.
Topic: Roundtable Briefing on the Science and Technology Directorate’s Use of the Small Business Innovation Research Program Panelists: