Credit Unions are learning more every day about AI, but there is still a lot of confusion about what it means for the financial sector. Is AI a good thing or a bad thing? What is generative AI and how will it impact credit unions and community banks? What risks does it pose in the […]
Account takeover prevention takes many forms, but passive voice biometrics is ideal for banking call centers.
Fraudsters and imposters are always trying to find new ways to overcome the latest security measures. For credit unions and banks that are implementing voice authentication as a better way to protect members from account takeovers, this raises an important question: Can voice synthesis software “Deepfake” a person’s voice well enough to fool voice verification […]
As technology advances, so do the ways we protect our data and personal information. Traditional passwords and security Q&A methods are no longer as effective as they once were. That’s why many financial institutions, including banks and credit unions, are now doing away with passwords across some or all channels. Let’s look at what passwordless […]
We are seeing a rise in the use of biometrics in banking and credit union environments. Greater security and less friction makes this technology attractive.
IVR authentication methods should keep out fraudsters, but they sometimes fail. Fortunately, AI and voice biometrics will improve security dramatically.
Connexus Credit Union has added voice authentication to better serve members with a streamlined verification process in the call center.
Voice biometrics uses the unique characteristics of the human voice to verify a person's identity and keep their accounts or other personal information secure.
Call center authentication solutions vary from old-fashioned methods like KBA (knowledge-based authentication) to OTP (one-time-passwords) and even state-of-the-art voice verification. Explore the pros and cons of these options.
Credit union fraud prevention in the call center helps protect member accounts from takeover in the event of identity theft.