IVR authentication methods should keep out fraudsters, but they sometimes fail. Fortunately, AI and voice biometrics will improve security dramatically.
Tag Archive: Fraud Prevention
Connexus Credit Union has added voice authentication to better serve members with a streamlined verification process in the call center.
Voice biometrics uses the unique characteristics of the human voice to verify a person's identity and keep their accounts or other personal information secure.
Call center authentication solutions vary from old-fashioned methods like KBA (knowledge-based authentication) to OTP (one-time-passwords) and even state-of-the-art voice verification. Explore the pros and cons of these options.
Credit union fraud prevention in the call center helps protect member accounts from takeover in the event of identity theft.
Contact center fraud prevention is more technology-driven than ever. Learn how voice biometrics is changing the game.
Topic: Roundtable Briefing on the Science and Technology Directorate’s Use of the Small Business Innovation Research Program Panelists: Andre Hentz, Acting Deputy Under Secretary for Science and Technology, Department of Homeland Security Mark D. Collier, Chief Technology Officer, Securelogix Corporation Dani Charles, Anavation LLC Richard Shockey, Chair, SIP Forum, Shockey Consulting LLC Milind Borkar, Founder […]