Tag Archive: CUNA

What We Learned about the Future of AI and Credit Unions at CUNA 

The future of AI and credit unions

Artificial Intelligence (AI) was the hot topic at the CUNA Technology, Operations, & Member Experience Council Conference this year. Ideas, insights, and inquiries about AI were on everyone’s lips. Here are our takeaways from the sessions and conversations we were able to join at the conference.  Members Will Soon Expect AI to Be Part of […]

New CUNA White Paper Asks the Member Identity Authentication Question

“Are you who you say you are?” As a credit union, helping members answer that question easily and confidently has been a challenge. Lengthy and difficult security interrogations have traditionally been used for member identity authentication in contact center conversations. This can help make accounts secure but painful for legitimate members to access. According to […]