Account Takeover Prevention for Banking Call Centers
Account takeover prevention takes many forms, but passive voice biometrics is ideal for banking call centers.
Tag Archive: Contact Center
How to Improve the Emotional Side of Credit Union Member Experience
In today’s digitally focused world, a great deal of emphasis is placed on the technological side of credit union member experience. Technology is certainly a tool that can be used to influence and enhance the experience members have with their credit union. But the emotional dimension of member experience is WHY digital transformation matters. Let’s […]
Creating a Frictionless Customer Experience in Banking Call Centers
Consumers today have more options than ever before in their choice of credit union or bank. The rise of digital banking has created an entirely new level of expectation around seamless transactions and what it means to be user-friendly. These changes have made it vitally important for financial institutions to create a frictionless customer experience […]
Credit Union Contact Center Member Experience Is Declining
Member experience in the credit union contact center is sadly on the decline. What will it take to turn that trend around? Explore tactics and technologies that can help.
Call Center IVR Authentication Methods Are About to Change
IVR authentication methods should keep out fraudsters, but they sometimes fail. Fortunately, AI and voice biometrics will improve security dramatically.
How Do Consumers Feel about Voice Biometric Authentication?
Voice biometric authentication trends are showing a positive overall response from consumers. Other types of biometric verification have become commonplace in today’s increasingly digital world. It’s no surprise that call centers and other voice channels are the next major area for adoption of this technology. According to recent research, consumers are eager to accept voice authentication as a convenient and secure way to access their accounts.