Connexus Credit Union Saves 9,500+ Hours in 16 Months with Voice Authentication
Connexus Credit Union has added voice authentication to better serve members with a streamlined verification process in the call center.
Tag Archive: case studies
TDECU Enrolls over 50,000 Members in Voice ID Verification Program in 9 Months
Overview TDECU began in 1955 when seven DOW employees each pitched in to loan a friend $5 to help with the purchase of a refrigerator. Over the decades, TDECU has grown to meet the needs of communities across Southeast Texas and provide value to financially underserved areas. Today, the Houston-based credit union has 37 service […]
TruWest Credit Union Contact Center Cuts Member Authentication Time by 84%
Overview Originally founded in 1952 as a cooperative for Motorola employees, TruWest has evolved and expanded through the years to serve a broader range of 93,000 members across communities in Texas and Arizona. This credit union has worked diligently to stay at the forefront of new services and solutions, including being the first CU to […]