Cutting member verification time by 83% is a metric high enough to raise eyebrows in the credit union industry. Mike Lawson led a great exploration with WyHy VP/CIO Eric Valla about the results that are possible for call centers that adopt passive voice authentication. WyHy joins the ranks of credit unions seeing exceptional adoption after […]
Overview With more than 70 years of history serving the residents of Wyoming, WyHy Federal Credit Union is a financial institution that has perfected the art of delighting small town communities with personal service. With $378M in assets under management, over 20,000 members across the state rely on WyHy to provide personalized financial services in […]
Overview Hudson Valley Credit Union has been serving the Poughkeepsie community and surrounding areas for the past 60 years. The credit union is on a mission to strengthen quality of life for those they serve and is committed to affordability and convenience in the member experience. With changes in member expectations around user experience in […]
Overview Dort Financial Credit Union serves members across the state of Michigan and is a known and trusted name in communities across the state. As a new generation of credit union members joins the Dort family, the organization is committed to finding fresh ways to use technology to improve the experience of its entire membership. […]
Connexus Credit Union has added voice authentication to better serve members with a streamlined verification process in the call center.
Overview TDECU began in 1955 when seven DOW employees each pitched in to loan a friend $5 to help with the purchase of a refrigerator. Over the decades, TDECU has grown to meet the needs of communities across Southeast Texas and provide value to financially underserved areas. Today, the Houston-based credit union has 37 service […]
Overview Originally founded in 1952 as a cooperative for Motorola employees, TruWest has evolved and expanded through the years to serve a broader range of 93,000 members across communities in Texas and Arizona. This credit union has worked diligently to stay at the forefront of new services and solutions, including being the first CU to […]