Tag Archive: case studies

WyHy Credit Union’s Success with Voice Authentication Makes the CU Broadcast News

WyHy CU Broadcast Illuma

Cutting member verification time by 83% is a metric high enough to raise eyebrows in the credit union industry. Mike Lawson led a great exploration with WyHy VP/CIO Eric Valla about the results that are possible for call centers that adopt passive voice authentication. WyHy joins the ranks of credit unions seeing exceptional adoption after […]

WyHy Federal Credit Union Reduces Verification time 83% and Cuts Abandon Rate 50%

WyHy Federal Credit Union

Overview With more than 70 years of history serving the residents of Wyoming, WyHy Federal Credit Union is a financial institution that has perfected the art of delighting small town communities with personal service. With $378M in assets under management, over 20,000 members across the state rely on WyHy to provide personalized financial services in […]

TDECU Enrolls over 50,000 Members in Voice ID Verification Program in 9 Months

Overview TDECU began in 1955 when seven DOW employees each pitched in to loan a friend $5 to help with the purchase of a refrigerator. Over the decades, TDECU has grown to meet the needs of communities across Southeast Texas and provide value to financially underserved areas. Today, the Houston-based credit union has 37 service […]

TruWest Credit Union Contact Center Cuts Member Authentication Time by 84%

Overview Originally founded in 1952 as a cooperative for Motorola employees, TruWest has evolved and expanded through the years to serve a broader range of 93,000 members across communities in Texas and Arizona. This credit union has worked diligently to stay at the forefront of new services and solutions, including being the first CU to […]