Frictionless Voice Authentication & Fraud Prevention
What We Do
Protect and Delight Your Members with Seamless Voice Verification
We provide frictionless voice authentication and fraud prevention for credit union contact centers to dramatically improve performance in three areas.
Enhance Member Experience
Reduce Call Handle Times
Increase Account Security
What Credit Unions Are Saying
“We evaluated several solutions to reduce friction in the authentication process at our contact center. Illuma Shield was by far the best. In less than 6 months since launch, over 39,000 TDECU members have enrolled their voiceprints and hundreds of new members are enrolling every day. Our members can’t get over how easy it is to use the system.”
Quaite Dodson, Director of Member Experience
“Our authentication time is less than 15 seconds per call now vs. 90 seconds before we started using Illuma Shield™. We’re seeing a measurable impact on hundreds of calls per day.”
Chris Kearney, CIO
“Feedback from our agents has been 100% positive. It’s easy to use and when they are signing people up, members don’t have to do anything but just say yes.”
Katie McAtee, Contact Center Manager
“As a technologically progressive credit union, we believe voice biometrics will someday be standard in the marketplace. By implementing Illuma Shield™ early, we will be ahead of the curve.”
Craig Stancher, Member Experience Manager
“We found that Illuma Shield™ has the cleanest integration and user experience for credit union members and our team. We look forward to the impact this will have on improving member experience and contact center operations.”
Tony Salse, CTO
Improve and Secure the Member Experience with Illuma Shield™
Illuma Shield™ is our flagship voice biometrics product, built on state-of-the-art Signal Processing, AI, and Machine Learning technologies.
Our frictionless voice authentication system works in the background to rapidly and seamlessly validate the identity of callers during contact center conversations.
We help credit unions keep fraudsters at bay and prevent account takeovers with voice biometrics technology that can’t be replicated or fooled.
Unwavering Commitment to Our Partners
Credit unions are our clients, investors, and innovation partners for the long term
Digital Solutions That Are Right Sized for Credit Unions
Our technology is purpose-built for credit unions to be affordable, effective, secure, easy to deploy, and simple to use.