Every Conversation Secured with Advanced Voice Security
IllumaSHIELD™ Voice Security secures conversations in real time—while callers speak naturally. Instead of relying on slow, outdated security questions or easily compromised PINs, IllumaSHIELD™ uses AI-driven voice biometrics to confirm identity in real time, without interrupting the conversation.
Built for contact centers and voice interactions, IllumaSHIELD™ works passively in the background, reducing call handle time while strengthening fraud defense across live agent calls and self-service environments.
What We Do
Illuma uses AI-powered voice intelligence to secure every interaction — making authentication seamless and trusted.
Illuma secures every conversation with Voice Security — using voiceprint intelligence, adaptive multi-factor authentication, deepfake resistance, and human + AI collaboration to make every interaction trusted and seamless.
Enhance Caller Experience
Reduce Call Handle Times
Increase Account Security
How it works
As a caller speaks, IllumaSHIELD™ analyzes unique voice characteristics, acoustic signals, metadata, and behavioral patterns to continuously assess identity and risk. Low-risk interactions stay frictionless. When risk is detected, IllumaSHIELD™ triggers adaptive verification and alerts agents instantly. Watch this video for a quick example of how it works.
Who It’s For
IllumaSHIELD™ is designed for organizations that rely on digital voice channels to serve and protect customers, including credit unions, banks, financial institutions, contact centers, and IVA/IVR environments. It integrates quickly with existing platforms and can be deployed in days.
Why It’s Better Than Legacy Authentication
Traditional phone authentication slows service and is vulnerable to social engineering and AI-driven fraud. IllumaSHIELD™ replaces these methods with fast, secure, and adaptive voice security—delivering stronger protection, smoother conversations, and a better experience on every call.
What our customers are saying:
“Illuma helped us turn verification from a source of frustration into a moment of trust. Members now feel seen, not screened — their voices instantly connect them to the care they deserve. It’s a shift that has made our service feel effortless, secure, and truly personal.”
Brent R.C. Nelson, Vice President, Virtual Communication Center
“Our authentication time is less than 15 seconds per call now vs. 90 seconds before we started using IllumaSHIELD™. We’re seeing a measurable impact on hundreds of calls per day.”
Chris Kearney, CEO
“Feedback from our agents has been 100% positive. It’s easy to use and when they are signing people up, members don’t have to do anything but just say yes.”
Katie Johnson, Contact Center Manager
“IllumaSHIELD™ integrated seamlessly with our new call center software. It was a breeze to set up.”
Mike Anderson, VP of Information Systems
Enhance and Secure the Caller Experience with IllumaSHIELD™
IllumaSHIELD™ is our premier voice security solution, powered by cutting-edge Signal Processing, Artificial Intelligence (AI), and Machine Learning technologies.
Voice Authentication
IllumaSHIELD™ is your invisible shield that protects every call—verifying identity passively through natural conversation without security questions, PINs, or interruptions.
Fraud Defense
Fraud Defense is the ability to detect and stop voice-based fraud in real time—including AI-generated deepfake voices, social engineering, and repeat attack attempts—without slowing down legitimate callers or agents.
Collaborative Intelligence
Collaborative Intelligence brings together human judgment and AI-driven voice and behavior insights—so your organization can identify risk earlier, respond consistently, and turn every interaction into a smarter fraud defense.
Multifactor Authentication
Multifactor Authentication (MFA) verifies identity using more than one signal to reduce fraud while preserving fast, natural experiences—especially in voice and contact center interactions.
Illuma delivers unmatched Voice Security
Combining advanced voiceprint intelligence, adaptive multifactor authentication, deepfake resistance, and human + AI collaboration to make every interaction secure, seamless, and trusted.
