“We evaluated several solutions to reduce friction in the authentication process at our contact center. IllumaSHIELD™ was by far the best. In less than 6 months since launch, over 39,000 TDECU members have enrolled their voiceprints and hundreds of new members are enrolling every day. Our members can’t get over how easy it is to use the system.”

Quaite Dodson, Director of Member Experience

“Our authentication time is less than 15 seconds per call now vs. 90 seconds before we started using IllumaSHIELD™. We’re seeing a measurable impact on hundreds of calls per day.”

Chris Kearney, CIO

“Feedback from our agents has been 100% positive. It’s easy to use and when they are signing people up, members don’t have to do anything but just say yes.”

Katie Johnson, Contact Center Manager

“As a technologically progressive credit union, we believe voice biometrics will someday be standard in the marketplace. By implementing IllumaSHIELD™ early, we will be ahead of the curve.”

Craig Stancher, Member Experience Manager

“We found that IllumaSHIELD™ has the cleanest integration and user experience for credit union members and our team. We look forward to the impact this will have on improving member experience and contact center operations.”

Tony Salse, CTO

“IllumaSHIELD™ integrated seamlessly with our new call center software. It was a breeze to set up.”

Mike Anderson, VP of Information Systems