Affordable Voice Authentication for Banks & Financial Services
Leading financial institutions use voice authentication to enhance security, streamline operations, and elevate the customer experience—but you don’t need a large enterprise budget to stay competitive. Cutting-edge voice biometrics is now accessible to community and regional banks, as well as all financial service providers, empowering you to fight fraud and improve efficiency without overspending.
Enhancing Banking & Financial Services with IllumaSHIELD™
Strengthen Security and Prevent Fraud
Banking & financial services contact centers are prime targets for fraud. IllumaSHIELD’s voice verification proactively blocks account takeover attempts, protecting customer trust, brand reputation, and financial well-being. Why react to fraud after the fact when you can stop it in real time?
Boost Operational Efficiency
Conventional security Q&A can take over a minute per call. With our passive voice authentication, verification happens during the initial seconds of the call — cutting down average call handle time and increasing agent productivity. In a competitive talent market, we empower your top performers to achieve more with less stress.
Elevate the Customer Experience
Your customers call to get answers — not to answer endless questions. Today’s consumers not only recognize voice authentication; they expect it. Streamline their journey by implementing frictionless verification, removing barriers to deliver a seamless and satisfying contact center experience.
Here’s How It Works for Your Customers
What Banks & Financial Services Are Saying About IllumaSHIELD™
“We were looking to remove friction from our client experience with the contact center, while also providing enhanced security for our customers’ accounts. We were impressed with the strength of Illuma’s product and delightfully surprised that the solution could be integrated with our digital customer platform within 2 weeks.”
Jennifer Zorn, Evans Bank Executive VP & CIO
Why Illuma Is the Best Choice for Financial Institutions of All Sizes
Affordable, Accessible Technology
Traditional voice authentication software often comes with an overwhelming price tag, catering only to the largest financial institutions. At Illuma, we believe that community and regional banks, as well as financial service providers of all sizes, deserve the same cutting-edge voice biometric security — without stretching their budgets. Our solution makes advanced security accessible to financial institutions of all sizes.
Fast and Hassle-Free Deployment
Many voice biometric solutions take months or even years to implement, with ROI slow to follow. Illuma stands apart with rapid deployment in days— and in some cases, just a single afternoon — thanks to our growing list of integrations. Our team handles the heavy lifting, ensuring your internal IT resources remain stress-free.
Proven ROI You Can Measure
IllumaSHIELD™ helps banking contact centers, as well as financial service providers, of all sizes streamline operations and reduce costs from day one. Depending on call volume, our clients have saved thousands of FTE hours in the first year alone — all at a fraction of the cost of competing solutions.
Secure, Compliant, and Built for You
Our solution is designed to align with your security, privacy, and compliance goals. We support your due diligence to ensure our system fits your financial institution’s needs. Curious about state and federal privacy requirements for voice biometrics? Download our biometric privacy white paper to learn more. Want to learn more about state and federal privacy requirements for voice biometrics? Download our biometric privacy white paper.
Voice Verification for Consumer & Commercial Banking and Financial Services
IllumaSHIELD™ seamlessly integrates with a wide range of telephony and contact center platforms, making it ideal for any contact center that needs identity verification — whether it’s for inbound, outbound, or internal calls.
- Agents can verify customer identities in seconds, reducing frustration and enhancing the brand experience.
- Less time spent on verification means more time to assist customers, identify additional needs, and drive upsell/cross-sell opportunities for financial products and services.
- Increased agent productivity allows for a stronger focus on developing outbound programs, from sales to support to collections.
- Internally deployed voice authentication for internal helpdesks helps safeguard against employee impersonation and vishing (voice phishing) attacks.
How Can Voice Authentication Accelerate Your Digital Transformation?
Contact Illuma today to schedule a demo of our seamless solution for your banking & financial services contact center.
