2023: Biometrics & Privacy Laws for Voice Recognition Technology

A members’ voiceprint is a unique piece of personally identifiable information (PII), and should be treated with confidentiality. But what does this mean in practice?

The answer is: “It depends.”


Biometrics & Privacy Laws: Best Practices for Implementing Illuma Shield in 2023.

Regulations vary widely by state when it comes to matters such as:

  • Notices and disclosure
  • Retention limits for voiceprints
  • Rules for obtaining member consent
  • Breach notification requirements

This updated white paper provides an overview of voice biometrics and privacy. It also covers some best practices for implementing Illuma Shield™ in credit union call centers to support compliance with regulatory requirements and guidelines.

For access to the full white paper, along with our recommendations for best practices for compliance, request access here.

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Please note: Our findings are provided for informational purposes only, and should not be construed as legal, risk, or compliance advice specific to your institution, locations, and use cases.