Frictionless Voice Authentication & Fraud Prevention
What We Do
Enhance Security and Account Holder Satisfaction with Frictionless Voice Authentication
We deliver a frictionless voice verification and advanced fraud prevention solution tailored for contact centers at banks and credit unions. Our technology significantly improves performance in three key areas:
Enhance Caller Experience
Reduce Call Handle Times
Increase Account Security
How it works
What banks and credit unions are saying:
“Illuma helped us turn verification from a source of frustration into a moment of trust. Members now feel seen, not screened — their voices instantly connect them to the care they deserve. It’s a shift that has made our service feel effortless, secure, and truly personal.”
Brent R.C. Nelson, Vice President, Virtual Communication Center
“Our authentication time is less than 15 seconds per call now vs. 90 seconds before we started using IllumaSHIELD™. We’re seeing a measurable impact on hundreds of calls per day.”
Chris Kearney, CEO
“Feedback from our agents has been 100% positive. It’s easy to use and when they are signing people up, members don’t have to do anything but just say yes.”
Katie Johnson, Contact Center Manager
“IllumaSHIELD™ integrated seamlessly with our new call center software. It was a breeze to set up.”
Mike Anderson, VP of Information Systems
Enhance and Secure the Caller Experience with IllumaSHIELD™
IllumaSHIELD™ is our premier voice biometrics solution, powered by cutting-edge Signal Processing, Artificial Intelligence (AI), and Machine Learning technologies.
Voice Authentication
Our seamless voice authentication system operates in the background, quickly and effortlessly validating caller identities during contact center interactions.
Fraud Prevention
We empower banks and credit unions to safeguard against fraud and prevent account takeovers using advanced voice biometrics technology.
Digital Solutions Tailored for Banks and Credit Unions
Our technology is specifically designed for banks and credit unions to be affordable, efficient, secure, easy to deploy, and user-friendly.
