WyHy Credit Union’s Success with Voice Authentication Makes the CU Broadcast News

WyHy Credit Union’s Eric Valla and Illuma’s Milind Borkar Talk Voice Authentication on CU Broadcast

Cutting member verification time by 83% is a metric high enough to raise eyebrows in the credit union industry. Mike Lawson led a great exploration with WyHy VP/CIO Eric Valla about the results that are possible for call centers that adopt passive voice authentication.

WyHy joins the ranks of credit unions seeing exceptional adoption after a quick and seamless rollout of the Illuma Shield™ technology. The solution is integrated with Glia Interaction Platform (as well as many other popular contact center telephony platforms) for deployment that can take place in as little as an afternoon.

See full details about outcomes for this credit union in our WyHy Credit Union case study.