Press Release

For Immediate Release: September 8, 2021

Illuma Labs Completes Mitel Integration for Voice Authentication Solution

Credit unions using the Mitel MiVoice Business Platform can now rapidly deploy voice verification and fraud prevention software

Plano, TX – Illuma Labs has completed another major milestone by integrating Illuma Shield™ with Mitel MiVoice Business, one of the most popular telephony platforms for credit union contact centers. This achievement was supported by a recent round of funding from Curql and makes the Illuma Shield™ voice authentication solution available to a much larger number of credit unions.

Voice Authentication Options for Credit Unions Have Been Limited in the Past

High costs, unnecessary complexity, and lengthy implementation times have prevented many credit unions from attempting to implement voice authentication solutions designed for big banks. The availability of Illuma Shield™ will solve this problem with a right-sized option that is based on state-of-the-art Artificial Intelligence, Machine Learning, and Voice Biometrics. 

Tony Salse, CTO at SCE Federal Credit Union, indicates that organizations like his have been waiting for a solution that fully meets their needs. “We have reviewed several voice authentication solutions in the market and it’s evident that Illuma Shield™ has the cleanest integration and user experience for credit union members and contact center agents. We are excited to see this solution coming from a CUSO dedicated to the credit union industry, and now available on the Mitel MiVoice Business platform.”​

Mitel Integration to Be Demonstrated Live at FinovateFall 2021

Illuma Labs has presented its award-winning software at multiple events in the past and is running multiple successful deployments at credit union contact centers. Now, credit union leaders will be able to see the Illuma Shield™ voice verification system demoed on the Mitel platform at the upcoming FinovateFall event.  

According to Milind Borkar, Founder and CEO at Illuma Labs, “We are excited to bring a proven solution to a larger group of credit unions. It’s affordable, easy for agents to use, and easy to enroll members.” Rolling out Illuma Shield™ on Mitel is a simple process that takes weeks rather than months.

More Integrations and Features to Come

Illuma Labs will continue to expand its user base and augment the system with customer driven development for high-value features around user experience, member experience, and fraud prevention. Jeremy Whittington, Co-Founder and CTO, spoke about the motivation for continued integrations. “As a CUSO, we want to make sure no credit union gets left out. We believe every member can benefit from having an even warmer and more streamlined experience when they call their credit union.”

About Illuma Labs

Illuma Labs is a credit union service organization headquartered in Plano, Texas. The company’s flagship product, Illuma Shield™, replaces traditional knowledge-based authentication practices with an effortless and secure real-time voice authentication solution to enhance member experience, improve operational efficiency, and prevent fraud. Illuma Labs is the exclusive provider for CUNA Strategic Services and has industry endorsements in 34 U.S. states. For more information, visit