Press Release
For More Information: Jennifer Kochan, Connexus, media@connexuscu.org
Connexus Credit Union Partners with Illuma Labs for Voice Authentication
Wausau, WI – Connexus Credit Union is excited to partner with Illuma Labs, an industry-leading provider of voice authentication and fraud prevention solutions for credit unions. Their proprietary voice authentication technology streamlines member authentication, enhances security, improves operational efficiencies, and is powered by Illuma Shield, a frictionless voice authentication and fraud prevention platform from Illuma Labs.
“Connexus has always been focused on the financial wellbeing of our valued member-owners, and keeping their money and information secure is our top priority,” said Chad Rogers, Connexus Executive Vice President and Chief Operating Officer. “The intelligent authentication solution with Illuma Shield will help us maximize phone call security and convenience in our Member Contact Center, and help to ensure we’re meeting our members’ needs in thoughtful, highly responsive, and innovative ways.”
Connexus Credit Union, recognized as the nation’s top credit union by Kiplinger Personal Finance, continuously invests in proven resources and technologies to ensure member experience and security remain at the forefront. Illuma Shield uses signal processing, machine learning, and artificial intelligence to provide faster, more accurate, and frictionless authentication compared to the use of Personal Identification Numbers (PIN), passwords, and personal questions. The technology runs passively in the background of each call, creating an easier authentication experience for the member, while also reducing call durations and proactively enhancing security against fraudsters.
“We have enjoyed working with the strong and progressive team at Connexus Credit Union to simplify the member authentication process at their Member Contact Center, and we are honored to help Connexus deliver on their commitments to member experience and security,” said Illuma Labs Founder and CEO Milind Borkar.
About Connexus Credit Union
Serving more than 382,000 members across all 50 states, Connexus is a member-focused cooperative with over $3.3 billion in assets. Connexus is proud to provide high yields for checking accounts and deposit products, as well as an industry-leading Digital Banking experience and competitive rates for personal, home, and auto loans. The Wausau, WI-based credit union has been nationally recognized for excellence by Forbes, CNN Money, NerdWallet, Kiplinger, and Bankrate.com. Connexus is committed to helping members achieve their personal financial objectives by anticipating their needs and exceeding their expectations with superior service and products.
About Illuma Labs
Illuma Labs is a credit union service organization headquartered in Plano, Texas, and delivers real-time voice authentication and fraud prevention solutions for credit unions. The flagship product, Illuma Shield, replaces traditional knowledge-based authentication practices with an effortless and secure voice biometric solution. The net result is an elevated member experience, enhanced security, and improved operational efficiency. Illuma Labs is the exclusive provider for CUNA Strategic Services and has industry endorsements in 28 U.S. states. For more information, visit illuma-labs.com.