Newsroom
Illuma Labs’ Flagship Product, Illuma Shield™ Voice Authentication Now Available on Genesys AppFoundry
Mid-market focused voice verification solution integrates with Genesys Cloud to deliver frictionless caller authentication Illuma Labs, a voice biometrics provider specializing in serving community financial institutions, today announced its market leading voice authentication solution, Illuma... [ more ]
Illuma Labs Closes $9M Series-A to Accelerate Innovation and Battle Emerging Fraud Threats Targeting Banking Institutions
Rapidly growing voice authentication solution provider earns support from seven well-known investment groups. Illuma Labs, a leader in voice authentication technology for banking contact centers, has secured $9 million in Series A funding led by... [ more ]
AmeriCU Credit Union Adds Voice Verification for Seamless Security
Seamless 24/7 Member Experience with Voice Authentication and Conversational AI Integration in Call Centers. AmeriCU Credit Union, one of New York State’s largest full-service credit unions, has deployed Illuma Shield™ voice verification technology in their... [ more ]
Illuma Founder and CEO, Milind Borkar, Named to AI 75 List by Dallas Innovates
R&D leader at the intersection of voice biometrics and AI makes the inaugural list for DFW innovators in artificial intelligence for 2024. Illuma Labs CEO, Milind Borkar, was recognized at the Convergence AI Conference on... [ more ]
SF Fire Credit Union Adds Voice Authentication to Call Center to Safeguard and Better Serve Members
Illuma Labs’ voice verification solution and the Glia Interaction Platform strengthen security while improving member experience in the contact center Plano, TX: SF Fire Credit Union, a community-focused financial institution serving the Bay Area, has... [ more ]
P1FCU Launches Voice Authentication for 100,000 Members
Members of this Pacific Northwest credit union are gaining access to voice verification with Illuma Shield™ Lewiston, Idaho: P1FCU (Potlatch No. 1 Credit Union) is continuing to grow its recognition as a technology-forward financial institution... [ more ]
Financial Plus Credit Union Augments Member Experience with Voice Authentication
Financial Plus deploys Illuma Shield™ voice verification to prevent fraud and create a seamless call center experience for members Plano, TX: Financial Plus Credit Union recently rolled out voice authentication software as part of... [ more ]
Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions
Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform NEW YORK, NY: Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform,... [ more ]
WyHy Federal Credit Union Transforms Member Account Security with Rapid Deployment of Illuma Shield Voice Authentication on Glia Platform
Wyoming based credit union implements state-of-the-art voice verification software on Glia Interaction Platform to secure member transactions in the call center Cheyene, WY: WyHy Federal Credit Union has implemented industry leading security measures in its... [ more ]
Evans Bank Adds Illuma Shield Voice Authentication as Latest Customer Experience Enhancement
A 100 year-old bank deploys high-tech voice verification for convenience and security Williamsville, NY: Evans Bank has announced voice authentication as the latest step in the financial institution’s continuous journey of digital transformation. The community... [ more ]