Service Federal Credit Union Implements IllumaSHIELD™ to Advance Security and Streamline Member Verification
October 7, 2025 | Company Announcements
Illuma, the leading provider of voice authentication and fraud prevention technology, has entered a strategic partnership with Service Federal Credit Union (SFCU), the largest credit union in New Hampshire with more than 350,000 members worldwide.... [ more ]
SF Fire Credit Union Adds Illuma Voice Authentication to Call Center
January 20, 2024 | Company Announcements
Illuma Labs’ voice verification solution and the Glia Interaction Platform strengthen security while improving member experience in the contact center SF Fire Credit Union, a community-focused financial institution serving the Bay Area, has deployed Illuma... [ more ]
P1FCU Launches Illuma Voice Authentication for 100,000 Members
August 21, 2023 | Company Announcements
Members of this Pacific Northwest credit union are gaining access to voice verification with Illuma Shield™ P1FCU (Potlatch No. 1 Credit Union) is continuing to grow its recognition as a technology-forward financial institution by adopting... [ more ]
Financial Plus Credit Union Improves Member Experience with Illuma Voice Authentication
June 21, 2023 | Company Announcements
Financial Plus deploys Illuma Shield™ voice verification to prevent fraud and create a seamless call center experience for members Financial Plus Credit Union recently rolled out voice authentication software as part of its push... [ more ]
Glia and Illuma Partnership Brings Seamless Voice Authentication to Customer Interactions
June 20, 2023 | Events & Partnerships
Evans Bank and WyHy FCU among first to deploy Illuma Shield™ on Glia Interaction Platform Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automated self-service on a single platform, and Illuma... [ more ]
WyHy Federal Credit Union Transforms Member Security with Illuma Shield Voice Authentication
June 7, 2023 | Company Announcements
Wyoming based credit union implements state-of-the-art voice verification software on Glia Interaction Platform to secure member transactions in the call center WyHy Federal Credit Union has implemented industry leading security measures in its call center... [ more ]
Evans Bank Adds Illuma Shield Voice Authentication as Latest Customer Experience Enhancement
April 18, 2023 | Company Announcements
A 100 year-old bank deploys high-tech voice verification for convenience and security Evans Bank has announced voice authentication as the latest step in the financial institution’s continuous journey of digital transformation. The community bank chose... [ more ]
Notre Dame Federal Credit Union Makes Illuma Voice Authentication Available for Members
March 21, 2023 | Company Announcements
Members banking with NDFCU will have frictionless, secure access to their accounts using voice biometrics Notre Dame Federal Credit Union (NDFCU) is partnering with an award-winning CUSO, Illuma, to rapidly deploy modern voice authentication technology... [ more ]
Hudson Valley Credit Union Rolls Out Illuma Voice Verification for Members
December 12, 2022 | Company Announcements
Major NY credit union enhances account security by activating Illuma Shield™ voice authentication solution Hudson Valley Credit Union (HVCU) announced the implementation of voice biometric authentication in the organization’s contact center. By partnering with Illuma,... [ more ]
Illuma Integrates Voice Authentication Solution with Genesys Cloud CX™
November 29, 2022 | Events & Partnerships
Credit unions can now deploy voice verification and fraud prevention software on the all-in-one, composable cloud experience orchestration platform from Genesys Illuma Labs today announced a new integration between its flagship voice biometrics product, Illuma... [ more ]