Seamless IVR & IVA Caller Authentication for Account Holder Self-Service
Enhance security and convenience with IllumaSHIELD™ for Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA) authentication in bank and credit union contact centers. Our solution simplifies verification, giving account holders effortless, secure access every time they call.
Explore this powerful integration for your financial institution.
24/7 Service with Call Center IVR & IVA
Banks and credit unions are facing increasing challenges in their contact centers:
- Fewer in-branch visits mean more account holders rely on phone support.
- Staffing shortages make it difficult to keep up with demand.
- Long hold times negatively impact the caller experience.
- Maintaining a personal touch becomes increasingly difficult.
IVR and IVA systems help by reducing wait times and enabling seamless self-service. However, traditional caller identification and verification (IDV) can still create friction. IllumaSHIELD™ eliminates this hurdle, ensuring fast, secure, and effortless authentication.
Seamless Voice Biometrics for Conversational IVR & IVA Authentication
IllumaSHIELD™ enhances security and convenience by verifying callers effortlessly as they interact with your IVR and IVA systems. Authentication happens in seconds, in the background, as callers naturally respond to IVR prompts—no interruptions, no hassle.
Why Choose Voice Authentication for IVR & IVA?
- Enable callers to access and manage accounts without an agent.
- Speed up service and reduce hold times for a better experience.
- Improve contact center efficiency with a more intuitive IVR & IVA.
- Eliminate security questions, passcodes, and PINs for frictionless authentication.
Enhance security and streamline caller interactions with IllumaSHIELD™ today!
Recognize Every Caller within Seconds—24/7
With IllumaSHIELD™, even the most advanced IVR or IVA can deliver a personalized experience by instantly recognizing each caller’s voice. Banks and Credit Unions are leveraging this technology to lead the way in digital transformation. Our seamless, background authentication works whether callers interact with a live agent or an IVR or IVA system.
Give your account holders 24/7 frictionless access to their accounts with Illuma’s secure voice biometrics for IVR & IVA. Enhance convenience without compromising security.
