Seamless IVR & IVA Caller Authentication for Effortless Self-Service
Enhance security and convenience with IllumaSHIELD™, the advanced voice authentication solution for Interactive Voice Response (IVR) and Intelligent Virtual Agent (IVA) systems. Illuma’s technology verifies callers quickly and invisibly, giving account holders secure, frictionless access every time they call.
24/7 Self-Service with IVR & IVA
Today’s organizations face growing contact center challenges:
- Fewer in-person visits mean greater reliance on phone support.
- Staffing shortages make it harder to meet demand.
- Long hold times erode the caller experience.
- Maintaining a personal touch is increasingly difficult.
IVR and IVA platforms help by reducing wait times and enabling self-service. But traditional caller identification and verification (IDV) often create friction—slowing service and frustrating callers.
IllumaSHIELD™ removes this barrier by authenticating callers in seconds, seamlessly in the background.
Voice Biometrics for Conversational IVR Authentication
IllumaSHIELD™ integrates directly into your IVR and IVA flows, verifying identity naturally as callers respond to prompts. There are no PINs, passwords, or security questions—just effortless authentication that works in the background without interrupting the conversation.
Benefits include:
- Instant, secure access without agent involvement.
- Faster service and shorter hold times.
- A more natural IVR/IVA experience for callers.
- Elimination of outdated, high-friction verification methods.
Enhance security and streamline caller interactions with IllumaSHIELD™ today!
Recognize Every Caller in Seconds—Anytime, Anywhere
Even the most advanced IVR or IVA can deliver a personalized, high-touch experience by instantly recognizing each caller’s voice. Organizations are using IllumaSHIELD™ to accelerate digital transformation and to strengthen security.
Authentication works whether the caller interacts with an automated system or a live agent—ensuring consistency in experience and protection across the entire journey.
Seamless Agent Transfer from IVR
When a call moves from self-service to a live representative, the verified identity moves with it, delivering pre-authenticated calls to the representative.
This:
- Speeds up the conversation.
- Maintains security from bot to agent.
- Preserves a smooth, uninterrupted caller experience.
Give your account holders secure, 24/7, frictionless access with IllumaSHIELD™ for IVR & IVA.
Enhance convenience. Strengthen security. Improve satisfaction.
