Frictionless Voice Authentication for Seamless Contact Center Experiences
Enhance Security & Efficiency with IllumaSHIELD™
IllumaSHIELD™ revolutionizes caller verification for banks and credit unions by eliminating the delays and friction associated with traditional “out of wallet” security questions. Our advanced voice authentication technology streamlines the process, ensuring a seamless, secure, and efficient experience for both account holders and contact center agents.
Why Choose IllumaSHIELD™?
Enhanced Fraud Prevention
Leverage cutting-edge voice biometrics to provide stronger protection against fraud.
Effortless Account Holder Experience
Authenticate callers instantly—no need for frustrating security questions.
Optimized Contact Center Operations
Reduce agent workload, shorten call times, and improve overall efficiency.
Upgrade to IllumaSHIELD™ and transform your contact center with faster, safer, and smarter authentication.
Effortless Caller Recognition—Just Like In-Person Interactions
At Illuma, we bring the familiarity of in-person interactions to your contact center with seamless voice authentication. Our proprietary technology continuously analyzes the unique characteristics of a caller’s voice and device using advanced Signal Processing, Machine Learning, and Artificial Intelligence.
How It Works:
- Passive Authentication – No need for security Q&A or spoken passphrases.
- AudioPrint™ Technology – Creates a secure, irreversible AudioPrint™ in the background of natural conversation.
- Frictionless Experience – Callers are recognized instantly, just like they would be in person.
By eliminating verification hurdles, we enhance security while delivering a smoother, more personalized account holder experience.
Experience effortless authentication with IllumaSHIELD™.
How it Works
Now Is the Time for Voice Authentication
Seamless, secure, and effortless—enrolling in our voice authentication system quick and easy. Callers simply say “yes” and continue their conversation—no extra steps required.
Hassle-Free Enrollment
- No special numbers to call – Enrollment happens naturally during any account holder interaction.
- No additional wait times – Get verified instantly without delays.
- No passwords or phrases – No need to record, repeat, or remember anything.
- Account holder-driven adoption – Many callers proactively enroll after hearing about the benefits.
Make authentication effortless for your account holders and your team.
High Adoption:
More than 95% of those invited
agree to enroll.
IllumaSHIELD™ Makes Authentication Effortless for Contact Center Agents
IllumaSHIELD™ streamlines the verification process, eliminating friction and frustration for both agents and callers. Our intuitive solution integrates seamlessly into existing workflows—no extra windows, excessive clicks, or unnecessary data entry.
Key Benefits for Agents:
- Effortless Authentication – No need for lengthy security Q&A.
- Seamless Integration – Displays directly on the agent’s existing screen.
- No Disruptions – Works in the background without requiring additional steps.
With IllumaSHIELD™, agents can focus on delivering exceptional account holder service—not on authentication hassles.
The Technology Behind IllumaSHIELD™
Lean, Budget-Friendly Design and Deployment
- Lightweight, cloud-based system, requires few resources
- No high infrastructure or third-party costs
- Low lift for IT teams, full support for rapid implementation in weeks
Keeps Conversations Private
- Satisfies stringent privacy and security requirements to protect PII
- Call content is kept private (e.g., for call centers with on-premise infrastructure, calls are pre-processed on-premise)
- Only lightweight, proprietary AudioPrints™ are communicated to or stored in the Illuma Cloud
Built for Contact Centers and Self-Service
- Scales across a range of applications from contact centers to digital assistants
- Straightforward integration into SIP based telephony systems
- REST API interface simplifies development and integration into IVR
Proven Results with IllumaSHIELD™ Voice Authentication
AIllumaSHIELD™ authenticates voices in seconds—eliminating the need for frustrating security questions that require account holders to remember or search for answers.
Real-World Impact:
- 80%+ Reduction in Authentication Time – Significantly streamline the verification process.
- Faster Call Handling – Allow agents to focus on resolving issues, not verifying identities.
- Seamless Experience – Authenticating calls has never been easier for both account holders and agents.
With our proven solution, businesses are improving operational efficiency and account holder satisfaction.
How Easy Is It to Implement Voice Authentication Software in Your Contact Center?
See the typical journey below.
