Hudson Valley CU’s Steve Goodwine Appears on CU Broadcast with Illuma

Michael Lawson interviews Steve Goodwine and Milind Borkar about voice verification outcomes

Steve Goodwine, Vice President, Director of Contact Center at Hudson Valley Credit Union shared his journey with voice authentication in a recent with Michael Lawson at CU Broadcast. He shared details about reducing speed of answer and abandonment rates along with ways to keep delighting and serving members going forward. Milind joined the conversation as well to talk about the latest in voice biometrics and how credit unions can leverage this technology.

See full details about outcomes for this credit union in our Hudson Valley CU case study.