Webinar: Say It to Secure It
October 15, 2025
Illuma is proud to present a series of webinars designed to share insights, best practices, and innovative solutions that help organizations enhance security and account holder experience. These sessions bring industry leaders together for collaborative discussions on pressing challenges, emerging fraud trends, and new technologies—empowering organizations to stay ahead while delivering seamless, trusted account holder interactions. Experience IllumaSHIELD™ Voice Authentication in action—book a demo today!
This webinar is proudly sponsored by Illuma and the Cooperative Credit Union Association (CCUA), Credit Union League of Connecticut, Credit Union Association of New Mexico, and the Association of Vermont Credit Unions. Their support reflects a shared commitment to helping credit unions stay ahead of evolving fraud threats.
Webinar
Say It to Secure It: Voice Tech vs. Deepfakes & Fraud
Speaker: Amy Travers, Vice President of Sales
Date/Time: October 15, 11 AM EST
AAdvancements in generative AI pose a new threat, with sophisticated voice clones and deepfakes becoming more prevalent.
Contact centers sit at the crossroads of member experience and fraud prevention. They handle sensitive financial transactions, authenticate identities, and often serve as the first line of defense against fraud. Unfortunately, fraudsters know this — and they’re evolving faster than many defenses.
This session will explore how credit unions can secure member interactions while delivering seamless, frictionless experiences.
Key Takeaways:
- Strengthen Security and Prevent Fraud: Instead of responding to fraud after the fact, prevent it in real time.
- Enhance Operational Efficiency: Passive voice authentication verifies members in less than five seconds, significantly reducing call handling time and boosting agent productivity.
- Elevate the Member Experience: Voice biometrics enable your team to recognize members over the phone as effortlessly as they do in person, eliminating barriers to exceptional service.
Join us as we explore how AI-driven voice authentication helps credit unions fight fraud.
Download the Presentation
Speaker: Amy Travers, Vice President of Sales
Amy Travers leads Sales at Illuma, where she works closely with financial institutions to transform voice interactions into secure, seamless, and trusted experiences. Her leadership is focused on delivering measurable business value while protecting account holders and enhancing the overall contact center journey.
Connect with Illuma
- See a live demo of IllumaSHIELD™ in action!
- Learn how organizations are reducing fraud and improving containment.
- Speak directly with our team about your security and customer experience challenges.
Attend the Webinar
Our webinars are a place to learn, connect, and be inspired. Register here to join us and other industry leaders for this transformative event.
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About Illuma
Illuma, based 100% in the US, is the leader in voice authentication and fraud prevention. Its flagship solution, IllumaSHIELD™, uses AI-powered voice biometrics to deliver secure, seamless authentication, reducing fraud risks while improving efficiency in contact centers.
IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including The League of Credit Unions & Affiliates 2025 Shark Tank Winner, ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, and NACUSO Next Big Idea, recognizing our leadership in financial technology innovation.
