International Credit Union Contact Center Conference
October 19-20, 2026
Las Vegas, NV
Illuma will be attending the International Credit Union Contact Center Conference (ICUCCC). For more than 20 years, this conference has brought together credit union contact center leaders, executives, and technology providers to explore strategies for improving member experience, operational efficiency, and contact center performance. Attendees participate in interactive workshops, peer-led discussions, and educational sessions focused on the latest trends shaping credit union contact centers.
At the event, Illuma will showcase IllumaSHIELD™, the leading Voice Security platform for credit unions. IllumaSHIELD™ enables passive voice authentication, fraud prevention, deepfake detection, adaptive MFA, and collaborative intelligence to secure every conversation while eliminating friction. Representing Illuma at the event will be Amy Travers, Vice President of Sales, Charlie Dederich, Account Executive, and Connor Slone, Account Executive.
Illuma is Participating
Education Session:
Can You Trust the Voice on the Line? Authentication and Fraud in the Age of AI
Date/Time: October 19, 2026 at 1:20 – 1:40 PM
Location: Presidio 2-5
AI is helping credit unions improve service—but it is also giving fraudsters powerful new tools. Attendees will learn how deepfakes and generative AI are changing contact center fraud, where traditional authentication falls short, and how credit unions can strengthen security without adding friction for legitimate members.
Connect with Illuma
Join us at our booth to discuss:
- Protect the voice channel from modern fraud without slowing legitimate members and eliminating friction from calls
- Reduce verification time and improve member trust using AI-powered voice security
- Implement IllumaSHIELD™ in days and start realizing measurable results immediately.
Attend the Event
At the International Credit Union Contact Center Conference (ICUCCC), attendees will participate in interactive workshops with subject-matter experts from leading contact center technology providers.
Stay Updated
Follow Illuma on LinkedIn for event updates, speaker highlights, and behind-the-scenes content from this and other events/conferences.
About Illuma
Illuma is the FinTech leader in Voice Security and the only CUSO dedicated to securing voice interactions for financial institutions. IllumaSHIELD™ is a comprehensive Voice Security platform that combines real-time voice authentication, fraud prevention, adaptive multi-factor authentication (MFA), deepfake detection, and Human + AI collaborative intelligence to continuously verify identity and secure every conversation. Implemented in days, IllumaSHIELD™ helps organizations reduce fraud, streamline authentication, and deliver more secure, seamless account holder experiences across contact center and self-service channels.
Illuma’s leadership in Voice Security has been recognized through multiple Best in Show and innovation awards, including Finovate, VentureTech, the CreditUnions.com Innovation Series, NACUSO’s Next Big Idea Competition, and The League of Credit Unions & Affiliates Shark Tank. For more information, visit illuma.cx.
