International Credit Union Contact Center Conference 2026
October 19-20, 2026
Las Vegas, NV
Illuma will be attending the International Credit Union Contact Center Conference (ICUCCC). For more than 20 years, this conference has brought together credit union contact center leaders, executives, and technology providers to explore strategies for improving member experience, operational efficiency, and contact center performance. Attendees participate in interactive workshops, peer-led discussions, and educational sessions focused on the latest trends shaping credit union contact centers.
At the event, Illuma will showcase IllumaSHIELD™, the leading Voice Security platform for credit unions. IllumaSHIELD™ enables passive voice authentication, fraud prevention, deepfake detection, adaptive MFA, and collaborative intelligence to secure every conversation while eliminating friction.
Connect with Illuma
Join us at our booth to discuss:
- Protect the voice channel from modern fraud without slowing legitimate members and eliminating friction from calls
- Reduce verification time and improve member trust using AI-powered voice security
- Implement IllumaSHIELD™ in days and start realizing measurable results immediately.
Attend the Event
At the International Credit Union Contact Center Conference (ICUCCC), attendees will participate in interactive workshops with subject-matter experts from leading contact center technology providers.
Stay Updated
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About Illuma
Illuma is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD™, combines AI-powered voice biometrics and fraud defenses with Multi-Factor Authentication (MFA) and human-AI collaborative intelligence to deliver secure and seamless authentication, reducing fraud risks while improving efficiency in contact centers and self-service channels. IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank recognizing our leadership in financial technology innovation.
