International Credit Union Contact Center Conference 2025
October 20-22, 2025
Las Vegas, NV
Illuma will be attending International Credit Union Contact Center Conference (ICUCCC) 2025 in Las Vegas! Attendees will participate in interactive workshops with subject-matter experts from leading contact center technology providers. See Illuma’s IllumaSHIELD™ voice authentication in action at booth #4 or book a demo today.
Illuma is Presenting
Main Stage Session:
Say It to Secure It: Voice Tech vs. Deepfakes & Fraud
Speakers:
Amy Travers, Vice President of Sales at Illuma
Steve Goodwine, Vice President and Head of Contact Center at Hudson Valley Credit Union
Date/Time: October 21 at 9:10 AM
Location: Solutions Stage
In this main stage session Illuma’s Amy Travers and Steve Goodwine from Hudson Valley Credit Union will discuss how voice authentication prevents fraud before it happens, and ensures smoother, more secure interactions for legitimate account holders.
Download the Presentation
Speaker: Amy Travers, Vice President of Sales at Illuma
Amy Travers leads Sales at Illuma, where she works closely with financial institutions to transform voice interactions into secure, seamless, and trusted experiences. Her leadership is focused on delivering measurable business value while protecting account holders and enhancing the overall contact center journey.
Speaker: Steve Goodwine, Vice President and Head of Contact Center at Hudson Valley Credit Union
Steve Goodwine oversees all contact center operations, focusing on delivering exceptional member experiences while driving operational efficiency. Steve has been instrumental in implementing innovative technologies, including conversational AI and voice authentication, to enhance service, improve security, and reduce operational costs.
Connect with Illuma
Visit booth #4 to:
- See live demos of IllumaSHIELD™ in action!
- Learn how organizations are reducing fraud and improving containment.
- Speak directly with our team about your security and customer experience challenges.
Attend the Event
ICUCCC is the place to learn, connect, and be inspired. Register here to join us and other industry leaders for this transformative event.
Stay Updated
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About Illuma
Illuma, based 100% in the US, is the FinTech leader and the only CUSO specialized in voice authentication and fraud prevention. Its flagship solution, IllumaSHIELD™, uses AI-powered voice biometrics to deliver secure, seamless authentication, reducing fraud risks while improving efficiency in contact centers.
IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including The League of Credit Unions & Affiliates 2025 Shark Tank Winner, ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, and NACUSO Next Big Idea, recognizing our leadership in financial technology innovation.
