Genesys Xperience 2026
September 1-3, 2026
Las Vegas, NV
Illuma is excited to attend Genesys Xperience, a premier event that brings together global leaders in customer experience, contact center innovation, and AI-driven engagement. The conference highlights the latest advancements in cloud, digital, and AI technologies shaping the future of customer interactions.
Representing Illuma at the event will be Jeremy Whittington, Co-Founder & CTO; Amy Travers, Vice President of Sales; Connor Slone, Account Executive; and Charlie Dederich, Account Executive.
At the event, Illuma will showcase how IllumaSHIELD™ delivers real-time Voice Security for contact centers—enabling organizations to authenticate callers passively, detect deepfake and social engineering threats, and strengthen fraud prevention while eliminating friction. Attendees can connect with the Illuma team to see how Voice Security can often be implemented in days to reduce handle time, improve agent efficiency, and secure every conversation.
Connect with Illuma
Join us at our kiosk to discuss:
- Protect the voice channel from modern fraud without slowing legitimate members and eliminating friction from calls
- Reduce verification time and improve member trust using AI-powered voice security
- Implement IllumaSHIELD™ in days and start realizing measurable results immediately.
Attend the Event
Xperience focuses on what works in CX+AI. Three unforgettable days of bold keynotes, hundreds of sessions and hands-on AI workshops — built for every role shaping the customer experience
Stay Updated
Follow Illuma on LinkedIn for event updates, speaker highlights, and behind-the-scenes content from this and other events/conferences.
About Illuma
Illuma is the FinTech leader in Voice Security and the only CUSO dedicated to securing voice interactions for financial institutions. IllumaSHIELD™ is a comprehensive Voice Security platform that combines real-time voice authentication, fraud prevention, adaptive multi-factor authentication (MFA), deepfake detection, and Human + AI collaborative intelligence to continuously verify identity and secure every conversation. Implemented in days, IllumaSHIELD™ helps organizations reduce fraud, streamline authentication, and deliver more secure, seamless account holder experiences across contact center and self-service channels.
Illuma’s leadership in Voice Security has been recognized through multiple Best in Show and innovation awards, including Finovate, VentureTech, the CreditUnions.com Innovation Series, NACUSO’s Next Big Idea Competition, and The League of Credit Unions & Affiliates Shark Tank. For more information, visit illuma.cx.
