Genesys Xperience 2026
September 1-3, 2026
Las Vegas, NV
Illuma is excited to attend Genesys Xperience, a premier event that brings together global leaders in customer experience, contact center innovation, and AI-driven engagement. The conference highlights the latest advancements in cloud, digital, and AI technologies shaping the future of customer interactions.
Representing Illuma at the event will be Dr. Milind Borkar, Founder and CEO; Jeremy Whittington, Co-Founder & CTO; Amy Travers, Vice President of Sales; Connor Sloan, Account Manager; and Charlie Dederich, Account Manager.
At the event, Illuma will showcase how IllumaSHIELD™ delivers real-time Voice Security for contact centers—enabling organizations to authenticate callers passively, detect deepfake and social engineering threats, and strengthen fraud prevention while eliminating friction. Attendees can connect with the Illuma team to see how Voice Security can often be implemented in days to reduce handle time, improve agent efficiency, and secure every conversation.
Connect with Illuma
Join us at our kiosk to discuss:
- Protect the voice channel from modern fraud without slowing legitimate members and eliminating friction from calls
- Reduce verification time and improve member trust using AI-powered voice security
- Implement IllumaSHIELD™ in days and start realizing measurable results immediately.
Attend the Event
Xperience focuses on what works in CX+AI. Three unforgettable days of bold keynotes, hundreds of sessions and hands-on AI workshops — built for every role shaping the customer experience
Stay Updated
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About Illuma
Illuma is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD™, combines AI-powered voice biometrics and fraud defenses with Multi-Factor Authentication (MFA) and human-AI collaborative intelligence to deliver secure and seamless authentication, reducing fraud risks while improving efficiency in contact centers and self-service channels. IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank recognizing our leadership in financial technology innovation.