Collaborative Intelligence
When fraud moves fast, teams need more than a single signal to keep up. Collaborative Intelligence brings together human judgment and AI-driven voice and behavior insights—so your organization can identify risk earlier, respond consistently, and turn every interaction into a smarter fraud defense.
Fraud Risk Flagging: Turning Individual Agent Instinct Into Organization-Wide Protection
Fraud often starts with subtle signals—mismatched details, avoided questions, or uncertain answers. Experienced agents recognize when something feels off. Fraud Risk Flagging gives them a simple yet powerful mechanism to act on that instinct and protect the entire organization moving forward.
What it Does
Fraud Risk Flagging enables both agents and AI to identify and flag potential risk during live interactions.
A risk flag:
- Is attached directly to the account, phone number and voiceprint
- Preserves agent insight beyond a single interaction
- Alerts anyone who engages with the same account or phone number in the future
If an agent senses something suspicious, they can apply a flag immediately.
If IllumaSHIELD™ detects suspicious patterns across multiple calls, it will automatically generate a risk flag.
Why it Matters
Prevents repeat fraud attempts by putting all agents on notice.
Leverages human judgment without accusing or blocking prematurely.
Reduces risk without adding friction for legitimate callers.
Fraudsters rely on multiple attempts. Fraud Risk Flagging removes the element of surprise.
How it Works in Practice
A call raises concern
The agent notices evasive behavior, inconsistent answers, or verification gaps.
A fraud risk flag is applied
The agent marks the interaction to capture concern at that moment. Flagged accounts, phone numbers and voiceprints are stored securely.
The alert follows the account and phone number
Future agents and fraud teams immediately see the risk indicator when they engage in a similar interaction.
Teams respond with confidence
Calls are handled with greater awareness and consistent safeguards.
A Stronger, Shared Defense
Fraud Risk Flagging transforms individual suspicion into organization-wide protection—where human judgment meets IllumaSHIELD™ detecting what looks wrong across many conversations, strengthening every future interaction.
Want to see Fraud Risk Flagging in action? Schedule a demo to see how IllumaSHIELD™ merges human and AI insight to surface risk in real time.
