Prevent Account Takeovers and Protect Against Fraud
A security breach or fraud incident can significantly damage your brand’s reputation. Unfortunately, fraudsters are gaining easier access to personal information through social media and data breaches, making traditional out-of-wallet security questions less effective. As these threats continue to grow, banks and credit unions must evolve their fraud prevention strategies.
Our solutions help Banks and Credit Unions safeguard their members by minimizing the risks of social engineering and account takeovers.
Call Center Managers Report Increasingly Sophisticated Fraud Attempts
“On some occasions, we would get someone coming through that wasn’t the member. They would do social engineering to discover more of the right answers and then call back and get a different agent.”
Katie Johnson, Contact Center Manager
IllumaSHIELD™: Advanced Security to Keep Fraudsters Out of Accounts
TProtect your account holders effortlessly with a seamless, voice-based security solution.
- AudioPrint™ Technology captures unique voice and device characteristics for secure authentication.
- Privacy-First Approach ensures complete data protection.
- Effortless Enrollment & Verification with actionless enrollment and passive authentication.
- Real-Time Authentication happens naturally during conversations, enhancing security without disruption.
- Real-Time Risk Rating simplifies fraud prevention for both call center agents and callers.
Strengthen security while delivering a smooth, user-friendly experience.
Fraud attempts are so frequent that agents keep a list of “repeat offenders.” Banking contact centers are constantly seeking new ways to stay ahead of evolving threats.
Every AudioPrint™ Is Unique
Voice biometrics offer a superior layer of security for call center fraud prevention, far outpacing traditional security questions. Unlike personal data, voice characteristics cannot be easily exploited through social engineering.
- Highly Accurate Matching – Generating a false positive is incredibly difficult, even with deliberate attempts. Clients have tested IllumaSHIELD™ by having close relatives with similar voices call in, and the system performed as expected every time.
- Continuous Improvement – Our machine learning technology enhances accuracy over time, further minimizing the need for follow-up security questions.
With IllumaSHIELD™, authentication becomes more secure, seamless, and resistant to fraud.
Enhance Security & Personalize the Caller Experience with IllumaSHIELD™
IllumaSHIELD™ brings the warmth and trust of in-person interactions to your contact center while reinforcing security. More than just a fraud prevention tool, our platform seamlessly aligns with your brand, safeguarding account holder relationships and enhancing every call with a frictionless, secure experience.
