Affordable Voice Authentication for Banks & Financial Services
Leading financial institutions use voice authentication to enhance security, streamline operations, and elevate the customer experience—but you don’t need a large enterprise budget to stay competitive. Cutting-edge voice biometrics is now accessible to community and regional banks, as well as all financial service providers, empowering you to fight fraud and improve efficiency without overspending.
Enhancing Banking & Financial Services with IllumaSHIELD™
Strengthen Security and Prevent Fraud
Banking & financial services contact centers are prime targets for fraud. IllumaSHIELD’s voice verification proactively blocks account takeover attempts, protecting customer trust, brand reputation, and financial well-being. Why react to fraud after the fact when you can stop it in real time?
Boost Operational Efficiency
Conventional security Q&A can take over a minute per call. With our passive voice authentication, verification happens during the initial seconds of the call — cutting down average call handle time and increasing agent productivity. In a competitive talent market, we empower your top performers to achieve more with less stress.
Elevate the Customer Experience
Your customers call to get answers — not to answer endless questions. Today’s consumers not only recognize voice authentication; they expect it. Streamline their journey by implementing frictionless verification, removing barriers to deliver a seamless and satisfying contact center experience.
Here’s How It Works for Your Customers
What Banks & Financial Services Are Saying About IllumaSHIELD™
“We were looking to remove friction from our client experience with the contact center, while also providing enhanced security for our customers’ accounts. We were impressed with the strength of Illuma’s product and delightfully surprised that the solution could be integrated with our digital customer platform within 2 weeks.”
Jennifer Zorn, Executive VP & CIO
Share Our Use Case
Download a concise version of Voice Authentication & Fraud Prevention for Financial Institutions – ideal for sharing with decision-makers or team members exploring authentication solutions.
How Can Voice Authentication Accelerate Your Digital Transformation?
Contact Illuma today to schedule a demo of our seamless solution for your banking & financial services contact center.
