Banks & Financial Services

Affordable Voice Authentication for Banks & Financial Services | Illuma

Enhancing Banking & Financial Services with IllumaSHIELD™

Fraud Prevention | Illuma

Strengthen Security and Prevent Fraud

Banking & financial services contact centers are prime targets for fraud. IllumaSHIELD’s voice verification proactively blocks account takeover attempts, protecting customer trust, brand reputation, and financial well-being. Why react to fraud after the fact when you can stop it in real time?

Boost Operational Efficiency | Illuma

Boost Operational Efficiency

Conventional security Q&A can take over a minute per call. With our passive voice authentication, verification happens during the initial seconds of the call — cutting down average call handle time and increasing agent productivity. In a competitive talent market, we empower your top performers to achieve more with less stress.

Elevate the Customer Experience | Illuma

Elevate the Customer Experience

Your customers call to get answers — not to answer endless questions. Today’s consumers not only recognize voice authentication; they expect it. Streamline their journey by implementing frictionless verification, removing barriers to deliver a seamless and satisfying contact center experience.

Here’s How It Works for Your Customers

What Banks & Financial Services Are Saying About IllumaSHIELD™

We were looking to remove friction from our client experience with the contact center, while also providing enhanced security for our customers’ accounts.  We were impressed with the strength of Illuma’s product and delightfully surprised that the solution could be integrated with our digital customer platform within 2 weeks.

Jennifer Zorn, Executive VP & CIO

How Can Voice Authentication Accelerate Your Digital Transformation?

Contact Illuma today to schedule a demo of our seamless solution for your banking & financial services contact center.

Illuma | Advanced Voice Authentication and Fraud Prevention