CU Broadcast Shares How Wellby Financial Reduced Member Verification Time By Up to 95%

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In this CU Broadcast episode, Illuma’s Dr. Milind Borkar, CEO & Founder, and Wellby Financial’s Brent Nelson, Vice President of Virtual Communication Center, share how passive voice authentication is transforming member experience—reducing verification time by up to 95%, strengthening security, and streamlining frontline operations.

Nelson outlined the member experience challenges Wellby faced—long security scripts, slow call flows, and inconsistent verification—and how Illuma’s voice security removed these hurdles while strengthening security.

Watch the conversation to learn how Wellby boosted member trust, improved call flow efficiency, and stays ahead of emerging voice fraud threats with IllumaSHIELD™.