Press Release
Media Contact: Milind Borkar, +1 (972) 217-7106, info@illuma.cx
Mid-Atlantic FCU Partners with Illuma to Boost Security with Voice Authentication
Mid-Atlantic Federal Credit Union (Mid-Atlantic FCU), a leading financial institution serving Montgomery County, Maryland, has partnered with Illuma, the leader in voice authentication solutions, to implement IllumaSHIELD™, an advanced voice biometrics solution designed to improve security, reduce fraud, and enhance the overall member experience.
As fraud threats continue to rise across the financial industry, Mid-Atlantic FCU has taken a proactive step to safeguard its members by deploying IllumaSHIELD™ in its contact center. This multi-award winning voice authentication solution enables seamless and secure account holder verification, replacing traditional knowledge-based authentication methods that are increasingly vulnerable to social engineering and data breaches.
“Security is a top priority for us,” said Sergio Gagliardi, SVP and Chief Operating Officer at Mid-Atlantic FCU. “By integrating IllumaSHIELD™, we’re not only protecting our members from fraud but also improving their overall experience with faster, frictionless authentication.”
IllumaSHIELD™ uses passive voice biometrics to authenticate account holders in real time during natural conversation. This allows Mid-Atlantic FCU to eliminate the need for security questions and personal identifiers, which are often targeted by fraudsters. Members are verified by the sound of their voice—an approach that is both highly secure and user-friendly.
IllumaSHIELD™ was enabled and successfully tested in Mid-Atlantic FCU’s live contact center in just 1.5 days, showcasing the solution’s ease of implementation and quick deployment.
Key benefits of the IllumaSHIELD™ integration include:
- Reducing fraud risk by using proprietary AudioPrint™ technology that is nearly impossible to replicate.
- Improving efficiency with faster member verification—typically over 87% reduction in verification time.
- Enhancing member satisfaction by removing intrusive security questions and minimizing wait times.
“We’re thrilled to partner with Mid-Atlantic FCU on their journey to modernize member authentication,” said Milind Borkar, Founder & CEO of Illuma. “Our mission is to provide secure and seamless voice authentication solutions that empower financial institutions to stay ahead of fraud while enhancing service quality.”
This partnership reflects Mid-Atlantic FCU’s commitment to innovation and member protection, reinforcing its reputation as a forward-thinking credit union dedicated to delivering safe and exceptional service.
About Illuma
Illuma is a FinTech company headquartered in Plano, Texas. Illuma is a leader in real-time voice authentication and fraud prevention for financial institutions. Its flagship solution, IllumaSHIELD™, uses AI-powered voice biometrics to deliver secure, seamless authentication, reducing fraud risks while improving efficiency in contact centers.
IllumaSHIELD™ has been featured at premier FinTech events like FinovateSpring and FinovateFall, and has won multiple accolades, including ‘Best in Show’ at VentureTech 2019, the 2022 CreditUnions.com Innovation Series Award in the Member Experience category, the 2022 NACUSO Next Big Idea Competition, and most recently, the ‘Best in Show’ award at the 2024 FinovateFall event, recognizing our leadership in financial technology innovation. For more information, visit https://illuma.cx.
About Mid-Atlantic Federal Credit Union
Mid-Atlantic Federal Credit Union (Mid-Atlantic FCU), established in 1968, is a not-for-profit financial cooperative dedicated to serving the Montgomery County, Maryland community. Mid-Atlantic FCU has maintained a strong, stable, and financially secure presence, offering a range of services including loans, savings, and checking accounts with competitive rates and minimal fees. Beyond financial services, Mid-Atlantic FCU actively contributes to the community by supporting local causes, providing innovative financing solutions, and sponsoring free educational programs for both consumers and businesses. Learn more at https://www.Mid-Atlantic FCU.org/.