Press Release
Media Contact: Milind Borkar, info@illuma.cx
Illuma Partners With Eltropy to Advance Trusted AI-Powered Financial Interactions
Illuma, the leading provider of Voice Security solutions for credit unions, banks, and financial institutions, today announced its inclusion in Eltropy’s partner ecosystem, enabling financial institutions to strengthen authentication, reduce fraud risk, and deliver faster, more secure account holder interactions.
Through this partnership, Eltropy customers can leverage IllumaSHIELD™ Voice Security, Illuma’s comprehensive platform for voice authentication, fraud prevention, adaptive multi-factor authentication, deepfake detection, and collaborative intelligence. By embedding advanced Voice Security directly into account holder interactions, financial institutions can modernize authentication while improving both security and account holder experience.
As fraudsters increasingly leverage artificial intelligence, deepfake technology, and social engineering tactics to target financial institutions, traditional authentication methods such as knowledge-based authentication (KBA) and one-time passcodes alone are no longer sufficient to protect every interaction.
IllumaSHIELD™ addresses these challenges by combining passive voice authentication, AI-driven fraud detection, adaptive MFA, and real-time risk intelligence into a single Voice Security platform that protects both live agent and self-service voice interactions.
“Voice fraud has evolved far beyond traditional authentication challenges, forcing financial institutions to rethink how they secure every conversation,” said Dr. Milind Borkar, Founder and CEO of Illuma. “IllumaSHIELD™ delivers a modern Voice Security approach that combines passive voice authentication, deepfake detection, adaptive MFA, and real-time fraud intelligence into a single platform. Financial institutions routinely implement IllumaSHIELD™ in days, reduce verification times by up to 95%, lower average handle time by more than 80 seconds per call, and strengthen protection against increasingly sophisticated AI-driven attacks—all while delivering a faster, more seamless account holder experience.”
“Illuma shares our belief that trusted authentication is foundational infrastructure, not a checkbox,” said Abhishek Tiwari, Chief Product Officer, Eltropy. “Financial institutions shouldn’t have to put their members through hoops to get secure, fast service, and with Illuma embedded in the Eltropy platform, they won’t have to. Financial institutions can verify identity in seconds without interrupting the conversation. That’s the kind of experience that builds lasting trust, whether the interaction is human-led or Agentic AI-powered.”
The partnership further expands Illuma’s growing network of technology integrations that enable financial institutions to deploy Voice Security within existing contact center and account holder engagement environments without disrupting operations.
IllumaSHIELD™ delivers layered Voice Security through:
- Passive voice authentication during natural conversation
- Real-time fraud and social engineering detection
- Deepfake detection and AI-generated voice threat protection
- Adaptive multi-factor authentication based on risk
- Collaborative intelligence that continuously strengthens protection
- Secure authentication across live agent and self-service channels
As financial institutions continue adopting AI-powered account holder experiences, trusted authentication infrastructure becomes increasingly critical to maintaining security, trust, and operational efficiency. Illuma remains committed to helping organizations secure every conversation with layered Voice Security that protects against today’s threats while preparing for tomorrow’s challenges.
About Eltropy
Eltropy is the leading conversations platform for community financial institutions (CFIs). Its AI-driven communications tools help CFIs communicate, automate, improve operations and engagement, and increase productivity across the institution, all while maintaining the highest standards of security and compliance. Using Eltropy’s platform, CFIs can connect with and service their members and customers anytime, anywhere via Text, SMS, Chat, Video, and Voice, all integrated into a single platform. For more information, please visit eltropy.com.
About Illuma
Illuma is the FinTech leader and the only CUSO specialized in real-time voice security solutions for financial institutions. Its flagship solution, IllumaSHIELD™, combines AI-powered voice biometrics and fraud defenses with Multi-Factor Authentication (MFA) and human-AI collaborative intelligence to deliver secure and seamless authentication, reducing fraud risks while improving efficiency in contact centers and self-service channels. IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank recognizing our leadership in financial technology innovation. For more information, visit illuma.cx.