Press Release
Media Contact: Milind Borkar, +1 (972) 217-7106, info@illuma.cx
Illuma Introduces Inaugural Client Advisory Board to Guide the Future of Voice Security
Illuma, the leader in AI-powered voice security for contact centers, is pleased to announce the formation of its inaugural Client Advisory Board (CAB), bringing together respected industry leaders to help guide Illuma’s product strategy, innovation roadmap, and market direction.
The Client Advisory Board brings together Illuma’s leadership and experienced industry practitioners to collaborate on the evolving needs of account holder experience, fraud prevention, and contact center operations. CAB members provide real-world perspective on threats, operational demands, and market opportunities, guiding Illuma’s continued focus on measurable value and outcomes.
“At Illuma, our mission has always been grounded in solving real problems for real clients,” said Milind Borkar, Founder and CEO of Illuma. “By formalizing our Client Advisory Board, we’re creating a dedicated space for candid dialogue with leaders who are on the front lines every day, and strengthening our commitment to client focused strategy and innovation. Their insight will directly shape how we evolve IllumaSHIELD™ to stay ahead of fraud while keeping all digital voice interactions fast, natural, and trusted.”
Inaugural Client Advisory Board Members
Chad Rogers
President & CEO, Connexus Credit Union
Chad Rogers is an accomplished financial services executive with more than a decade of experience leading Connexus Credit Union’s transformation and growth. As President and CEO, he guides strategic initiatives that foster member-focused innovation, governance excellence, and sustainable community impact. Under Chad’s visionary leadership, Connexus has grown into one of Wisconsin’s largest credit unions, earning consistent industry recognition. A strong commitment to philanthropy and community engagement underscores his focus on building meaningful, member-centric solutions aligned with long-term organizational values.
Brenda Wilbur
SVP/Client Engagement Center Director, Banner Bank
Brenda Wilbur is a seasoned financial services executive with more than 20 years of experience driving client-centric strategies and operational excellence. With a 14-year background in IT, she specializes in technology modernization initiatives that enable differentiated, seamless client experiences. Her unique blend of financial expertise and technology insight positions her as a trusted advisor in shaping innovative solutions aligned with evolving client needs and industry trends.
Brent Nelson
Vice President, Virtual Communication Center, Wellby Financial
Brent Nelson leads Wellby Financial’s Contact Center and eBranch operations, digital interaction strategy, workforce optimization, enabling technologies, and enterprise brand and reputational risk engagement across public digital channels. With more than 12 years of leadership experience spanning credit union and fintech service environments, Brent has advanced automation, digital self-service, and secure member engagement initiatives within highly regulated financial institutions,including prior fintech leadership roles at TitleMax and Advance Financial..
A recognized subject matter expert and frequent industry speaker, Brent regularly contributes thought leadership at national conferences across the contact center, financial services, and technology sectors, offering perspective on innovation, governance, and operational execution.
Stephen Goodwine
SVP, Head of the Contact Center, Hudson Valley Credit Union
Stephen Goodwine has spent over 15 years within HVCU’s Contact Center, beginning as a part-time Contact Center Specialist and progressing through multiple leadership roles. As Senior Vice President and Head of the Contact Center, he provides strategic leadership and oversees daily operations while building internal and external partnerships to support departmental performance and enterprise goals.
A Collaborative Path Forward
Illuma’s Client Advisory Board will meet regularly to share insights, review emerging risks, and provide guidance on new capabilities—ensuring Illuma’s voice security platform continues to align with the needs of modern contact centers and the expectations of today’s account holders.
“This board reflects our belief that the best innovation happens through collaboration,” Borkar added. “We’re honored to work alongside leaders who share our commitment to strengthening trust, security, and experience across every voice interaction.”
About Illuma
Illuma, based 100% in the US, is the FinTech leader specializing in real-time voice security solutions. Its flagship solution, IllumaSHIELD™, uses AI-powered voice biometrics to deliver secure, seamless authentication, reducing fraud risks while improving efficiency in contact centers.
IllumaSHIELD™ has been featured at premier FinTech events and has won multiple accolades, including ‘Best in Show’ at Finovate, VentureTech, CreditUnions.com Innovation Series, NACUSO Next Big Idea, and The League of Credit Unions & Affiliates 2025 Shark Tank Winner recognizing our leadership in financial technology innovation.