Affordable Voice Authentication for Community & Regional Banks

The largest banks in the world are leveraging voice authentication to drive efficiency, fight fraud, and improve customer experience in the contact center. But community focused financial institutions don’t have to lag behind.

State-of-the-art voice biometrics is available NOW without a big bank budget.

How Illuma Shield™ Makes Banking Better

Improve Operational Efficiency

Traditional security Q&A takes over a minute every call. Our passive voice authentication takes less than 15 seconds, reducing average call handle time and improving agent productivity. In a tight talent market, we help your best people do more with less stress.

Tighten Security and Reduce Fraud

Banking contact centers are a prime target for fraud. Illuma Shield voice verification consistently blocks account takeover attempts, safeguarding customer trust, brand reputation, and financial wellbeing. Why settle for addressing fraud after it happened when you can STOP it in real time?

Enhance Customer Experience

Your customers are calling to ask you questions, not the other way around. Today’s consumers are not just familiar with voice authentication, they are expecting it. Remove the obstacles that stand in the way of a great customer experience by implementing frictionless verification in the contact center.

What Banks Say about Illuma Shield™

“We were looking to remove friction from our client experience with the contact center, while also providing enhanced security for our customers’ accounts.  We were impressed with the strength of Illuma’s product and delightfully surprised that the solution could be integrated with our digital customer platform within 2 weeks.”

Jennifer Zorn, Evans Bank Executive VP & CIO

Why Is Illuma the Best Choice for Financial Institutions of ALL Sizes?

Affordable Technology

Traditional voice authentication software comes with a staggering price tag. Some solutions are only available to the largest players in the financial services industry, paying no attention to community and regional financial institutions. We believe banks of all sizes deserve access to the latest in voice biometric security without breaking the budget to get it.

Rapid Deployment

Other voice biometrics solutions can require months, even years, of IT effort to deploy and take years to show ROI. Illuma is deployed in days or weeks. With our growing list of integrations, some implementations can be completed in a single afternoon. Our team does the work so your internal IT resources are never strained.

Verifiable ROI

Illuma Shield works with banking contact centers of every size to immediately streamline operations and drive down costs. Depending on the volume of calls, we have seen our clients save 1,000 to 10,000+ FTE hours in the first year of deployment. All this at a fraction of the cost of competing products.

Secure & Compliant

As a solution that’s built to support your goals for security, privacy, and compliance, we assist with your due diligence to ensure our system works for your financial institution. Want to learn more about state and federal privacy requirements for voice biometrics? Download our biometric privacy white paper here.