November 21, 2025 | Success Stories CU Broadcast Shares How Wellby Financial Reduced Member Verification Time By Up to 95% Read More
November 18, 2025 | Contact Center Optimization How Voice Security AI Cuts Average Handle Time Without Cutting Corners Read More
February 23, 2025 | Voice Authentication Knowledge Based Authentication is Failing…What’s the Alternative Read More
September 24, 2024 | Voice Authentication Exploring Voice Biometrics and Banking Call Centers Read More
April 29, 2024 | Voice Authentication Can You Use Passive Voice Authentication for More Secure Helpdesk Calls? Read More
November 3, 2025 | Fraud Prevention Synth Identity Fraud & Synthetic Voices: How They’re Reshaping Contact Center Risk Profiles Read More
October 23, 2025 | Fraud Prevention Fraud-as-a-Service: Sophisticated Fraud Tools Are Mainstream Read More
July 24, 2025 | Fraud Prevention AI’s Growing Threat to Digital Channels—Deepfake Detection paired with Multi Factor Authentication Is the Defense Financial Institutions Need Read More
November 18, 2025 | Contact Center Optimization How Voice Security AI Cuts Average Handle Time Without Cutting Corners Read More
September 10, 2025 | Contact Center Optimization Why Your Contact Center May Be at Greater Risk in 2025-26 Read More
January 20, 2025 | Contact Center Optimization Your Call Center Is Protected with Voice Biometrics. What’s Next? Read More
November 21, 2025 | Success Stories CU Broadcast Shares How Wellby Financial Reduced Member Verification Time By Up to 95% Read More
November 13, 2025 | Success Stories P1FCU Strengthens Security and Member Experience with IllumaSHIELD™ Voice Authentication Read More
September 29, 2025 | Success Stories San Francisco Fire Credit Union Elevates Security and Service with Voice Authentication Read More
July 7, 2024 | Trends & Technology Enhancing Banking Call Center Fraud Prevention with Voice Biometrics Read More
June 10, 2024 | Trends & Technology Top FinTech Priorities for Financial Institutions in 2024 Read More
October 25, 2023 | Trends & Technology What We Learned about the Future of AI and Credit Unions at CUNA Read More
July 18, 2025 | Events & Partnerships Smarter Conversations, Safer Experiences: Connex Demo Featuring Parloa and Illuma Read More
May 13, 2025 | Events & Partnerships Illuma Wins “Best of Show” at Finovate for Voice Deepfake Detection Technology Read More
September 24, 2024 | Events & Partnerships Illuma Wins “Best of Show” at Finovate for fraud prevention and caller experience Read More
November 13, 2025 | Product & Company Updates Introducing the Next Generation of IllumaSHIELD™: Advanced Voice Security Read More
January 15, 2025 | Product & Company Updates Introducing The Risk Rating Feature for IllumaSHIELD™ Read More