CU Broadcast Shares Empower FCU’s Success Securing 30,000 Members with IllumaSHIELD™

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Empower Federal Credit Union recently partnered with Illuma to launch the IllumaSHIELD™ voice authentication solution — and the results speak for themselves:

• Over 30,000 members enrolled and securely protected in just six months.
• Member verification time dropped dramatically — from minutes to just 17 seconds, an 81% reduction.
• When offered, 8 out of 10 members choose to enroll in IllumaSHIELD™.
• The solution is already in use across 19 departments of Empower FCU.
• To date, no fraudsters have succeeded in breaching IllumaSHIELD™.

CU Broadcast welcomes Janis Lunger, VP of Member Contact Center at Empower FCU, and Milind Borkar, Founder and CEO of Illuma, to discuss how they achieved a balance of enhanced security and improved customer experience — streamlining verification while strengthening member trust.