Affordable Voice Authentication Software for Fraud Prevention in Banking Call Centers
Illuma Shield™ makes state-of-the-art voice biometrics available to banks and credit unions of any size. We consistently help you hit targets for user experience, account security, and operational efficiency.
- Strong protection against fraud
- Creates a frictionless experience
- Cost effective for your budget
- Deploys in days or weeks
- Low effort for your IT team
- Rapid, measurable ROI
Benefits of Our Voice Authentication Solution
With Illuma Shield™, you can welcome account holders on the phone just like you would in the branch.
Reduction in time spent verifying callers
Average opt in rates (using best practices)
Agents find the solution easy to use
Trusted by Community Banks and Credit Unions
“We evaluated several solutions to reduce friction in the authentication process at our contact center. Illuma Shield was by far the best. In less than 6 months since launch, over 39,000 TDECU members have enrolled their voiceprints and hundreds of new members are enrolling every day. Our members can’t get over how easy it is to use the system.”
Quaite Dodson, Director of Member Experience
“Our authentication time is less than 15 seconds per call now vs. 90 seconds before we started using Illuma Shield™. We’re seeing a measurable impact on hundreds of calls per day.”
Chris Kearney, CIO
“Feedback from our agents has been 100% positive. It’s easy to use and when they are signing people up, members don’t have to do anything but just say yes.”
Katie Johnson, Contact Center Manager
“As a technologically progressive credit union, we believe voice biometrics will someday be standard in the marketplace. By implementing Illuma Shield™ early, we will be ahead of the curve.”
Craig Stancher, Member Experience Manager
“We found that Illuma Shield™ has the cleanest integration and user experience for credit union members and our team. We look forward to the impact this will have on improving member experience and contact center operations.”
Tony Salse, CTO
“Illuma Shield™ integrated seamlessly with our new call center software. It was a breeze to set up.”
Mike Anderson, VP of Information Systems
Remove Friction in Your Banking Contact Center
Our clients use Illuma Shield™ to move callers through the verification process much faster by eliminating the time and friction caused by traditional security Q&A.
Fight Fraud
Knowledge Based Authentication is easy to beat with hacking and social engineering. Our voice biometrics are far more effective, protecting against account takeovers and deepfake fraud.
Reduce Average Handle Time
Cut authentication time, save thousands of FTEs, and give your agents more time to focus on serving callers instead of interrogating them.
Improve Experience
Welcome account holders on the phone as you would in the branch by recognizing their unique voice characteristics. Our solution runs passively in the background to verify identity in seconds.
